Support
Start with the connection in front of you.
Do not send passwords, pairing codes, device identifiers, or diagnostic secrets by email.
Pair two devices
- Install and open Partner Finder on both devices.
- Set the owner name on each device and allow Nearby devices.
- Choose Add new device. One person chooses Create; the other chooses Join.
- Verify that both screens show the same pairing code.
- Wait for both save confirmations before leaving the pairing screen.
If Find does not start
- Confirm the intended person/device is selected.
- Unlock both devices and confirm Bluetooth is enabled.
- On Samsung, review Settings → Background reliability.
- Keep both apps open for initial pairing and the first reconnect.
- Use Diagnostics only when Kaxon-Ai support requests it; remove personal details before sharing logs.
Accounts and offline use
An account is optional for nearby Bluetooth/UWB use. A previously authenticated account can continue with cached local access while offline, but a first-time sign-in requires Internet access. Signing out normally returns to nearby mode and does not erase the local roster.
Billing
Google Play processes purchases and subscription cancellation. For purchase questions contact billing@kaxon-ai.com. Never email payment-card information.
Contact
Technical and setup support: support@kaxon-ai.com
Privacy and deletion requests: privacy@kaxon-ai.com